Maintenance and Support
Application Management and Support Services
RBS offers a maintenance and support service that includes a 24x7x365 helpdesk center, technical support and free M&S upgrades to new versions of the application. TOPS system software maintenance involves version control of system software, implementation of fixes, patches and software upgrade planning. RBS continually maintains and updates the TOPS Documentation to ensure that it reflects the most recent version of the system functions.
We understand your business! We will keep your system running so you can focus on what is really important: Delivering your customers the best service and Quality!
Primary Benefits
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Reachability
You can enjoy quality technical support and customer services by our highly skilled maintenance and support experts.
Fast Response Times
RBS provides fast problem resolution by phone for all “Severity 1” situations—24 hours a day, seven days a week.
Software Updates
An active software maintenance policy ensures that the clients continuously to receive all the latest software updates.
Online Ticket System
You can have unlimited access to our online ticket system where you can submit and track any new and previous support cases.
Remote Assistance
You can access to the remote assistance for demo, installation, product configuration, product upgrade, technical supports, etc.
High Quality Services
The quality of the RBS support service is constantly and continuously measured and improved. RBS takes pride in the quick resolution of any issues so that you can stay productive.